Terms & Conditions

Please find below quick links to our Terms and Conditions. Click your area of interest for more information.


1. Introduction

2. Ordering

3. Prices and payment

4. Delivery

5. Cancellations and returns

6. Faulty products

7. Security

8. Our liability

9. General

10. How to contact us


11. Updates

1 Introduction

1.1 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products from the Website. Please read these Trading Terms carefully before ordering from the Website. By ordering any products from the Website you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. (You can print a copy of these Trading Terms by selecting the print option from the File menu of your browser.)

1.2 Your use of the Website itself is subject to our website Terms of Use. You should also read our Privacy Policy.

1.3 We reserve the right to change these Trading Terms from time to time without prior notice by changing them on the Website, provided that any such change will not affect any purchases you have made before the change is implemented.

2 Ordering

2.1 You may place an order to purchase a product advertised for sale on the Website by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to make changes in your order up until the point at which you submit your order by clicking the “Submit order” button on the checkout page.

2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else should we decide not to accept any order.

2.3 After submitting your payment to us, you will be sent an email with your order Invoice from store@peakhorse.com,. This will show your order reference id and details of the products you have ordered and paid for.

2.4 In the unlikely event that your order includes products which are not available from stock, we will notify you by email of the situation. In that situation you will have the option to wait until the products are available from stock, or to cancel your order. Should your order contain more products, of which some are in stock, you will have the option to have the ones that are in stock sent to you while you wait for the products that are not in stock. This will entail extra shipping cost. Or you can choose to have all the products sent to you in one shipment, once all products are in stock.

2.5 Acceptance of your order and the formation of a contract between us occur once payment has been received, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Returns Policy).

2.6 We have a new special offer on every calendar month. This gives new customers a chance to try out our products and is a reward to our existing customers.

Disclaimer
We make every effort to ensure that our prices, special offers and current exchange rates are reflected correctly on our website. In the unlikely event that there is an issue with either the information on the site or with the technical working of the site, we will contact you to ensure we can correct any discrepancies.

3 Prices and payment

3.1 The prices of products advertised for sale on the Website are as set out on the Site.  All prices are in Euro(€). If you are logged in the prices shown are including Vat where applicable and excluding delivery charges. If you are not logged in the prices shown are excl VAT and VAT is applied at checkout where applicable. Shipping costs, where applicable, are clearly displayed when you view the items you have selected within your basket. Shipping costs will be automatically calculated and added to your order. All transactions will be made in Euro(€). Prices shown in other currencies are indicative only and may not reflect spot exchange rates. When applicable it is your banks exchange rate that will be used to convert from Euro(€) to your local currency.

3.2 Prices may change at any time prior to (but not after) acceptance of your order.

3.3 We cannot accept your order until payment in full has been received. Payment can be made by most major credit or debit cards (we also take Laser cards), by completing the relevant details on the checkout page.

3.4 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

In the event of the issuer of your card refusing to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or any bank charges that may accrue to you as a result of our processing of your credit/debit card payment in accordance with your order.

3.5 In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.

4 Delivery

4.1 Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us. Our policy is to despatch goods within 2 working days of receiving the order, for goods that are in stock. Please note that the order must be accepted before 11.00 A.M (GMT time) to allow next day despatch.

4.2 We will deliver directly to the address specified in your order. We cannot deliver items within the same order to multiple addresses.

4.3 Deliveries are made Monday to Friday (excluding bank and public holidays), normally between the hours of 8am and 5.30pm. The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.

4.3.1 All Standard delivery orders will be dispatched within 2 working days after receipt of payment. However, in the unlikely event of a particular requested product not being immediately available we will contact you and notify you of the soonest available delivery date.

4.4 Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered.

4.5 Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

5 Cancellations and returns

5.1 Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the products are delivered to you, and up to 7 days afterwards. You may do so by either notifying us (see “How to contact us”), giving us your full name, address and order reference or, alternatively, by returning the products, in accordance with the provisions below (see section 5. 3). You do not need to give any reason for cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.

5.2 If you cancel your order, any sum debited by us from your credit/debit card will be refunded in full.

5.3 Where you decide to cancel an order after we have despatched the products, you will be under a duty to return them to us, at your own risk and cost. All such products should be returned within 7 days of you cancelling your order (where you choose to cancel by notifying us). Until such time as they are received by us, you retain responsibility for the products and their condition. You should return the products to us unused and as new, whilst maintaining a duty of care for the products during the cancellation period (except to the extent reasonably necessary to examine them), with the original product packaging, by one of the following means:
Goods received which have been opened, used or damaged will not be accepted and refunds will not be made .
Returned items must be suitably packed and labelled and be returned for the attention of:

PEAK NUTRITION Ltd

24, Court Street

Enniscorthy

Y21 H6C8

Co. Wexford

Ireland

 

We strongly recommend that you retain proof of dispatch as in the event of loss or damage during return transit we cannot provide any compensation

5.4 Our policy on cancellations and returns does not affect your legal rights.

 

6 Faulty products

6.1 If any product you purchase is damaged or faulty when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (see “Contact us”) to arrange for the return of the product (we will refund the cost of postage when we have received the returned product(s) and have judged the situation acceptable).

6.2 Our policy on faulty products does not affect your legal rights.

 

7 Security

7.1 We understand that you may have concerns about security on the internet. All payments are made through Paypal or Realex which have secure processes and operate through SSL

7.2 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

7.3 If you have any additional queries about security, please email us at:  winners@peakhorse.com

8 Our liability

8.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

8.2 You are responsible to ensure that all product(s) supplied by us is used as per the recommended dosage instructions. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

8.3 We accept liability for death or personal injury directly caused by our negligence and responsibility for fraudulent misrepresentation that cannot, under Irish law, be excluded.

8.4 Nothing in this section 10 or elsewhere in our Trading Terms affects your statutory legal rights.

9 General

9.1 PEAK HORSE is a trading name of PEAK NUTRITION Ltd.

Our company registration no is 571961, our VAT number is: 3393125VH and our registered office is:

 

PEAK NUTRITION Ltd.

24, Court Street

Enniscorthy

Y21 H6C8

Co. Wexford

Ireland

9.2 Any formal legal notices should be sent to us at the address at the end of these Trading Terms by email and confirmed by post.

9.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

9.4 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

9.5 By accepting these “Terms and Conditions” you agree that Irish law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the Irish courts. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

10 How to contact us
Please feel free to contact us in any of the following ways:
by email: winners@peakhorse.com or by writing to us:

 
PEAK NUTRITION Ltd.

24, Court Street

Enniscorthy

Y21 H6C8

Co. Wexford

Ireland

 

11 Updates

These Trading Terms were last updated on December 1st 2015